All Frequently Asked Questions
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FAQ
What areas do you service?
We currently offer same-day and on-demand delivery throughout the Greater Toronto Area, including York and Durham regions. If you’re just outside our coverage area, get in touch — we may still be able to help.
What industries do you service?
We serve a wide range of industries including:
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🏥 Healthcare (pharmacies, clinics, dental, labs)
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🛍️ Retail & E-Commerce
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📄 Legal & Professional services (law firms, notaries, etc.)
Do you offer same-day delivery?
Yes! We specialize in same-day and on-demand deliveries. Just schedule a pickup and we’ll handle the rest.
Are my items insured during delivery?
Yes, all deliveries are handled with care and include basic insurance. For high-value or sensitive items, additional insurance options are available on request.
How do I schedule a delivery?
Clients can log in to our client portal to schedule, manage, and track deliveries. Need access? Contact us and we’ll get you set up.
Can you handle sensitive or confidential items?
Absolutely. We regularly work with legal documents, lab samples, and prescriptions. Our drivers are trained in secure and discreet handling.
What’s the cutoff time for same-day delivery?
Cutoff times vary by area, but we recommend booking before 2 PM for guaranteed same-day service. Contact us for urgent requests.
Do you offer recurring or scheduled deliveries?
Yes, we offer daily, weekly, or custom recurring delivery plans for businesses. Perfect for pharmacies, clinics, and retail locations.